FAQ
Questions on Orders
Why didn't I receive an order confirmation email?
You may have entered your email address wrong, if you haven't received one you can email sales@hoovershatchery.com and we will make sure you receive one.
Why don’t I see tracking info in my order confirmation?
You should receive a separate email with a link to your account to view the tracking info the moment that your birds get a shipping label as they come across our postage scale the day they are scheduled to ship. Your tracking number will be available later in the day, once our chicks have all been boxed and loaded on the truck to travel to their new homes. Please wait until 6 PM the day of your scheduled ship date to contact us to send you your tracking information if you are unable to access it in your account.
How long will it take for my chicks to arrive at the post office after they have been shipped?
After you have received your emailed shipping notification with the link to your account and tracking info, this means that your birds have in fact shipped. It normally takes 1-2 business days to get to your local post office after they have left our facility.
Will the post office deliver the chicks to my home?
No, your post office will call you when they get your chicks in and you are responsible for picking them up from there. The post office will call the number you gave us upon entering your order online or calling. We do suggest calling your post office to let them know you are expecting a live shipment the week of delivery. Many Post Offices will call customers as soon as the birds arrive, even before business hours.
What if I have multiple breeds in my cart and I cannot select a ship date?
If you have multiple breeds in your cart and one is not available, the “Shipping Date” page will have a box for that bird that says “There are no dates…” If this is the case, remove that bird and select another breed at least making your order a minimum of 15. This is because one of the breeds you have selected is not available for that day.
What if I cannot request the ship date that I want?
This may occur because we have sold out of those chicks for that day, pick another date that works for you, and keep in mind the shipping should take 1-2 business to get to your post office.
Can I cancel my order?
Yes, to ensure we process changes in a timely manner:
- Cancellations must be made by 9:00 AM (CT) the Friday before your scheduled shipment.
- No cancellations will be accepted after this time.
Questions After Receiving an Order
What happens if I have chicks that are dead upon arrival? Can I get a refund or re-ship?
At Hoover’s Hatchery, we are committed to providing healthy chicks and the best experience possible. Any chicks that are dead on arrival or lost during shipping must be reported within 48 hours of delivery to be eligible for a refund or replacement. Orders must meet shipping minimum requirements for the safety of the birds during the shipping process.
How to report losses:
- Report on our website:
- Log into your account at hoovershatchery.com.
- Go to My Account.
- Under the Orders section.
- Click the Order Number for the order you want to report losses on. (Order status must be “Complete” to report losses.)
- Click the red Report Losses button.
- Select the loss reason, enter the quantity lost, and click Report Losses.
- Call or text: 641-323-6100
- Email: sales@hoovershatchery.com (include your order number)
Important: Hoover’s Hatchery does not include extra birds in shipments. Be sure to review our Baby Chick Care guide for tips on ensuring your chicks arrive safely and healthy.
How do I know which chick is which?
Try our Identify My Chick page.
Health Papers
What If I need a USDA certification seal on my packing slip?
Each order shipping confirmation email has a NPIP (National Poultry Improvement Plan) VS Form 9-3 attached and in the upper right hand corner, our NPIP number is 42-61. Our seals are included on this attachment.